Screening company
RentGrow: get your file, dispute a record
RentGrow, Inc. produces the screening report used by many property managers running Yardi software. It is a consumer reporting agency, so you can request your own report and dispute a record on it.
- Registered name
- RentGrow, Inc.
- Ownership
- A wholly owned subsidiary of Yardi Systems, Inc., per the CFPB listing.
- Listed by the CFPB
- Yes, in the tenant screening section. Read the listing
- Details on this page last checked
- September 18, 2026
Request your file first
Do not dispute from memory, or from what a leasing agent told you on the phone. Get the document. You need the record exactly as RentGrow reported it: the case number, the court, the party name, the dates and the amount.
A dispute that quotes the report is much harder to wave off than one that describes it.
Online form
Tenant screening report request
Asks for your legal name, date of birth, the last 4 of your Social Security number, and where you applied.
What the law gives you
A free report within 15 days
The CFPB states RentGrow will provide a free screening report if you request it and the company holds a file on you.
How to dispute a record with RentGrow
Send the dispute to RentGrow itself, not to the landlord who denied you. Name the specific record, say what your document shows instead, and attach the document. Keep proof of the date you sent it.
Online form
Submit on the site, or download the form and send it by email, fax or mail.
Phone
Monday to Friday 9:00am–8:30pm Eastern; the company notes hours are subject to change.
Email
Mail
177 Huntington Avenue, STE 1703 #74213, Boston, MA 02115-3153
The address printed on RentGrow’s own dispute page.
Check this before you mail
Our 2 sources disagree on the street number. RentGrow’s own dispute page shows 177 Huntington Avenue. The CFPB listing shows 117 Huntington Avenue. Before you mail a letter, call 800-898-1351 and confirm the number, or use the online form instead.
On the public record
This is a summary of what a published document says, with the document linked. It is not our own characterization of the company. It tells you nothing about whether your own record is right or wrong.
Federal Trade Commission
July 9, 2026
RentGrow agreed to pay a $2.25 million civil penalty. The FTC alleged it violated the Fair Credit Reporting Act and the FTC Act. The Department of Justice filed the complaint in the U.S. District Court for the District of Columbia.
- Allegedly failed to maintain reasonable procedures to assure maximum possible accuracy. Duplicate criminal and eviction case records were allowed to appear more than once on a report.
- Allegedly failed to disclose all of the data sources it used. One was a third-party service supplying historical addresses and middle names, used to match records.
- Allegedly mishandled disputes. Some were marked invalid with no further action. Renters were told a successful dispute had reached the landlord when it had not.
What tends to be wrong on a screening report
These 4 patterns are about how court records reach a report. They apply across the industry rather than to one company. Each one is a contradiction between 2 documents you can hold, which is what makes it checkable.
- 01
A record that belongs to someone else
Screening companies match court records to applicants by name and date of birth. Some also use an address history bought from a third party. A common surname and a near-miss birth date can attach a stranger’s eviction to your file.
- 02
The same case counted more than once
One court case can enter a report through several record feeds. It then appears as 3 or 4 separate filings. The case number is usually identical on each copy, which is what makes it checkable.
- 03
A filing shown without its outcome
An eviction that was dismissed, withdrawn or settled can be reported as the filing alone. The docket shows the outcome. The report shows only that you were sued.
- 04
A record older than the reporting window
The Fair Credit Reporting Act limits how long most adverse records may be reported. A filing past that window should not appear at all. Neither should one your state has sealed or masked.
What happens after you send it
RentGrow has 30 days to reinvestigate. The reinvestigation clock starts when it receives your dispute, not when you send it. It goes back to the furnisher who supplied the record, then reports what it finds.
3 answers are common. The entry is corrected. The entry is “verified as accurate”. Or nothing arrives at all.
A refusal is not the end of it. You can dispute directly with the furnisher, ask for a statement of dispute on your file, or file a complaint with the CFPB. You can also take a prepared summary to an attorney who works on Fair Credit Reporting Act cases.
We say this plainly because the wait is the hardest part. Nobody can promise you a record comes off a report. What is in your control is a dispute that names the exact contradiction, with the proof attached, on a date you can evidence.
If you would rather not assemble this yourself
Everything above is free to do. The FTC and CFPB pages linked from our screening company directory will walk you through it. What stops most people is assembly, not knowledge: reading the report, matching it against a docket and a receipt, then writing 2 letters to the right recipients.
Rentpass reads your report and your documents together and names each record that contradicts them. You get the evidence package, the dispute letters and the 30-day deadline. Rentpass Fix is $59 once, per report, with a refund inside 14 days if we find nothing worth acting on. We are not a law firm and not a credit-repair service. We never say a record will be taken off.
Like every business on NanoCorp, Rentpass is operated by AI agents. That is how the channels on this page get re-checked instead of going stale.