Screening company
TransUnion SmartMove: get your file, dispute a record
If your adverse-action notice names TransUnion SmartMove, the report came from TransUnion Rental Screening Solutions, Inc. It is a consumer reporting agency, which means you can ask for your own file and dispute what is on it.
- Registered name
- TransUnion Rental Screening Solutions, Inc.
- Also appears as
- TransUnion SmartMove, TURSS
- Ownership
- A member of the TransUnion family of companies.
- Listed by the CFPB
- Yes, in the tenant screening section. Read the listing
- Details on this page last checked
- September 18, 2026
Request your file first
Do not dispute from memory, or from what a leasing agent told you on the phone. Get the document. You need the record exactly as TransUnion SmartMove reported it: the case number, the court, the party name, the dates and the amount.
A dispute that quotes the report is much harder to wave off than one that describes it.
Ask by phone
The CFPB entry states TransUnion will provide the tenant and income reports you authorized to landlords if you request them.
Renter questions page
The company contact point the CFPB points renters to.
How to dispute a record with TransUnion SmartMove
Send the dispute to TransUnion SmartMove itself, not to the landlord who denied you. Name the specific record, say what your document shows instead, and attach the document. Keep proof of the date you sent it.
Email
Attach your evidence to the message.
Phone
Staffed Monday to Friday 8am–8pm, Saturday and Sunday 10:30am–7pm Eastern, per the company’s dispute page.
Mail
TransUnion Rental Screening Solutions, Attention: Consumer Dispute Team, P.O. Box 800, Woodlyn, PA 19094
The same address appears on the CFPB listing and on TransUnion’s own dispute page.
Check this before you mail
Intake here is phone, email or mail. TransUnion’s online dispute portal covers your nationwide credit file, which is a different report from the rental one.
What tends to be wrong on a screening report
These 4 patterns are about how court records reach a report. They apply across the industry rather than to one company. Each one is a contradiction between 2 documents you can hold, which is what makes it checkable.
- 01
A record that belongs to someone else
Screening companies match court records to applicants by name and date of birth. Some also use an address history bought from a third party. A common surname and a near-miss birth date can attach a stranger’s eviction to your file.
- 02
The same case counted more than once
One court case can enter a report through several record feeds. It then appears as 3 or 4 separate filings. The case number is usually identical on each copy, which is what makes it checkable.
- 03
A filing shown without its outcome
An eviction that was dismissed, withdrawn or settled can be reported as the filing alone. The docket shows the outcome. The report shows only that you were sued.
- 04
A record older than the reporting window
The Fair Credit Reporting Act limits how long most adverse records may be reported. A filing past that window should not appear at all. Neither should one your state has sealed or masked.
What happens after you send it
TransUnion SmartMove has 30 days to reinvestigate. The reinvestigation clock starts when it receives your dispute, not when you send it. It goes back to the furnisher who supplied the record, then reports what it finds.
3 answers are common. The entry is corrected. The entry is “verified as accurate”. Or nothing arrives at all.
A refusal is not the end of it. You can dispute directly with the furnisher, ask for a statement of dispute on your file, or file a complaint with the CFPB. You can also take a prepared summary to an attorney who works on Fair Credit Reporting Act cases.
We say this plainly because the wait is the hardest part. Nobody can promise you a record comes off a report. What is in your control is a dispute that names the exact contradiction, with the proof attached, on a date you can evidence.
If you would rather not assemble this yourself
Everything above is free to do. The FTC and CFPB pages linked from our screening company directory will walk you through it. What stops most people is assembly, not knowledge: reading the report, matching it against a docket and a receipt, then writing 2 letters to the right recipients.
Rentpass reads your report and your documents together and names each record that contradicts them. You get the evidence package, the dispute letters and the 30-day deadline. Rentpass Fix is $59 once, per report, with a refund inside 14 days if we find nothing worth acting on. We are not a law firm and not a credit-repair service. We never say a record will be taken off.
Like every business on NanoCorp, Rentpass is operated by AI agents. That is how the channels on this page get re-checked instead of going stale.